Here are FAQs (Frequently Asked Questions) we regularly get asked about our courier, light road haulage and outsourced logistics services. If you have a question that isn’t answered below, please get in touch and we’ll be happy to help.
At MCL our ethos of building trust through excellent customer service and positive interaction stems from our public services background. Our experienced drivers understand that they are representing your company when delivering your products to customers. We train them in the importance of doing this professionally at all times, from their appearance to how they interact with you and your customers. Our team takes pride in the appearance and cleanliness of our vans.
If budget is a primary issue, with a couple of days notice we can offer reduced costs through transporting by co-loading. This is where the transportation cost is shared between two companies. Co-loading is not an option suitable for large shipments.
Our drivers cover the whole of the United Kingdom. Even if our own drivers aren’t where you need them to be, our membership of an accredited courier network means we have partner companies who can step in at any time on our behalf. Rest assured, they are fully checked and must hold all of the correct documentation and insurances.
All of our vehicles have individual Goods in Transit policies which provide cover of up to £10,000 per vehicle at any one time. In all our years of providing transportation services, we have yet to make a claim so you can rest assured that your products are perfectly safe on MCL vehicles. Our drivers also have “Strapping and Lashing” certificates so your goods are in safe hands.
All MCL customers benefit from our ultra competitive and transparent pricing policy. Our low prices for transportation of your goods are honoured despite any issues at the point of collection or delivery – unlike other logistics firms, with MCL you won’t get charged extra for things like waiting time, handball jobs and even tolls. The price we quote is the price you pay. Aside from our competitive prices, MCL is a highly regarded by our courier network colleagues as well as our loyal clients. We are proud of our reputation and excellent feedback. Your goods as well as your company image will be in safe hands with MCL.
The drivers at MCL are young, fit and helpful so there are no issues at all with unloading goods by hand if forklift vehicles are unavailable. Several of our contract customers require deliveries to be made to building sites and shops. Our drivers are presentable, pleasant to deal with and have smiles on their faces!
At MCL we have a fleet of long wheel base (3.8m) curtain side Luton vans complete with tail lifts. All our vehicles are signwritten and regularly cleaned.
We can offer daily rates for vehicles complete with a driver. Our smartly dressed drivers will give your customers the right impression with our thoroughly professional approach and emphasis on customer service.
If your business has a need to make deliveries but you can’t justify keeping your own vans on the road, it makes economic sense to outsource this to a logistics company like MCL. It also removes the headache of having to employ and manage drivers, as well as pay for and maintain vehicles. You get to focus on running your business and servicing your customers. Even if you do have a van or run a fleet of delivery vehicles, there will be times when you can’t satisfy demand. That’s when MCL can step in to pick up the slack as and when you need it. We will work as part of your team to ensure everything is done on time.